by Barbara H.
of Altamonte Springs, Florida
I contacted Serviceone and they responded within a day. I had been told by a plumber several months before that I had a shower pan leak. The estimate I received was from the initial plumbing company was outrageous. Ken from Service one came to give me an estimate but told me he could perform testing to determine where the actual leak was. He was very professional and honest. I decided to have him do the testing rather than start ripping out the shower stall. As a result of the testing he found a crack above the first row of tile. He caulked it and said to wait a few days before taking a shower. That did the trick. He saved me a lot of $. Because of his honesty and professionalism, I jined the company's Clubone program for both plumbing and air conditioning. I certainly recommend Ken and the company.
of Lake Mary, FL
So Monday night I am sitting with a broken AC unit that is 13 years old and wondering what hotel I can move to for the next week while I get someone to replace the system. You showed up at 7:00am and told me that you would have a new system in by 6:00pm that evening and actually did it…. amazing!
The guys you sent out were careful and conscientious about their work. When they finished they had a drainage issue that was there for the past 13 years. They talked me into correcting it and doing it the right way… which meant another hour of work for them.
Great service, great product… You now have a customer for life.
(P.S. I NEVER write a letter like this)
by C.J. Stanford
Mr. Gouty, we were extremely satisfied with our entire contact with your company. We were recommended by a friend. Jason showed up on time and worked diligently to correct our problem, going so far as to stop on his way home. When the "fix" didn't do the trick, he was very efficient in undoing the procedure and letting us know what our options were. You were extremely kind in refunding our expenses for the parts and labor that didn't work. Jose and Hernan arrived punctually and worked all day to replace our system. They were professional but friendly. They worked well together and were willing to answer our questions. You could tell by their attitude that they were there to do a good job, not just a quick job so they could leave. When they were finished they explained what they had done and explained how to set the thermostat. Every inch of our hall, backyard and driveway was cleaned up. You would not have known that construction had taken place. We felt comfortable having these two men in our house. Thank for running a company that has integrity and for hiring people with integrity. We will recommend ServiceOne to anyone needing your heat-ac-services.
of Winter Springs, FL
Troy was out on Sunday and did a great job. He was at my house within 45 minutes. He was very nice and professional. He got us up and running in no time. Thanks!
by S.H. Realtor
of Longwood, FL
Thanks for doing a great job for my customer. When I recommend a company like yours that does a good job it actually makes me look good too.