When we talk about community at ServiceOne Air Conditioning & Plumbing, we don’t mean it as a slogan. For Billy and Ginger Gouty, giving back started at home, long before it showed up on a website or a truck wrap. Our Community Involvement video shares that story in Billy’s own words, from teaching their kids to give, to standing beside local families and causes that now mean so much to our team.
If you’ve ever wondered what your home service company stands for when no one is watching, this video is a good place to start.
“It’s more important about giving than it is receiving”
Early in the video, Billy talks about the lesson he and Ginger chose for their kids: that giving matters more than getting. That simple idea sits at the heart of how ServiceOne Air Conditioning & Plumbing shows up in Central Florida today.
He shares, “Community involvement has always been important to Ginger and I. As a family, we taught our kids at an early age that it's more important about giving than it is receiving.” That’s not a line for the camera. It’s the way their family has tried to live, and it’s the mindset they bring into the business.
When you watch, listen for the moment he describes sitting down with Ginger to turn that belief into action: “Ginger and I got to talking about it. And so we thought, you know what? Why don't we just run promotions where we are able to donate with the help of our customers?”
That one decision helped shape how we still look at service calls and seasonal promotions today—with an eye on how we can use them to do more good together.
Partnering with customers to lift up local kids
One of the first examples Billy shares is our involvement with Toys for Tots. Rather than keeping promotions only about discounts, he and Ginger looked for ways to tie them to something bigger. The video touches on how those efforts grew over time: “Toys to Toys for Tots. And we got pretty heavily involved in it. We do it almost every year…”
That line says a lot. This isn’t a one-time drive or a seasonal photo opportunity. Year after year, our team and our customers come together to help put toys in kids’ hands during the holidays. Your support plays a role in that. When you choose ServiceOne Air Conditioning & Plumbing, you’re working with a local company that looks for practical ways to give back to families right here in our area.
When community work becomes personal
The most moving part of the video comes when Billy talks about his son. He shares that his son received a liver transplant, and that experience changed how his family saw organ donation and the people who walk through that journey.
Because of that, ServiceOne Air Conditioning & Plumbing stays “heavily involved with an organization here in Central Florida that promotes organ transplantation and donation.” As Billy explains, “We sponsor a race every year.” That race isn’t just another calendar event for us. It’s a way to stand alongside other families who have lived through long hospital stays, hard decisions, and deep gratitude for donors.
That personal story helps explain why our values run deeper than business. When we talk about dedication, integrity, and service, we’re talking about real people and real moments, not just company buzzwords.
Using our trade to help families in need
The video also highlights something simple but powerful: we can use the skills and tools of our trade to make life a little easier for a neighbor. Billy shares how the team looks for chances to do exactly that.
He recalls, “One year it'll be a plumbing product like a water heater, and we'll find a family in need, and we'll donate a new water heater to them. We've done it with an air conditioning system as well…”
For a family already under stress, hot water or a reliable cooling system can make a big difference in day-to-day life. When we donate equipment like this, we’re not just dropping off a box—we’re using the same training and care we bring to every job to help someone through a tough season.
“It’s bigger than any one of us”
Community involvement doesn’t stop with Billy and Ginger. In the video, Billy talks about what these projects mean to the people who answer your calls and come to your home.
“Giving back to our local community is important not only for my family as the owners of the company,” he says, “but it's also important and it brings camaraderie to everybody here in the company. It's something that they get involved in, and it's bigger than any one of us because we're doing it as a group and the community benefits from it as well.”
That sense of shared purpose shows up in how our team works together. Whether we’re sponsoring a race, collecting toys, or choosing a family for a donated water heater, we do it side by side. The same teamwork and care you see in the field grows out of that shared commitment.
How this connects to the way we serve you
So what does all of this mean if you’re just looking for help with an AC or plumbing issue?
First, it means you’re calling a local, veteran-owned company that has deep roots in Central Florida. Since 2003, we’ve raised our family here, answered phones with live representatives 24/7, and focused on honest, flat-rate pricing so you know the cost before work begins. That same honesty shapes how we show up in the community.
Second, it means you’re working with people who treat service as more than a transaction. We value long-term relationships. We take time to explain your options, answer questions, and respect your home because we see you as part of the same community we care about in this video.
Your support helps us keep doing that—whether it’s another Toys for Tots drive, sponsorship of the organ donation race, or finding a way to help a family whose home systems have failed at the worst possible time.
Watch the story and share in the mission
The Community Involvement video is only a few minutes long, but it gives a clear window into who we are and what drives us. You’ll hear directly from Billy, see how Ginger’s ideas helped turn talk into action, and get a sense of how our whole team rallies around the causes we care about.
We invite you to take a moment to watch, think about the organizations and families that matter to you, and consider how choosing a community-focused company can make a difference close to home.
When you need heating, cooling, or plumbing service and want to work with a team that treats your neighborhood like their own, give ServiceOne Air Conditioning & Plumbing a call at (407) 499-8333. We’re grateful to serve you and this community we call home.